Support

Combo Jump Tower · AliEren3D

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Contact: alieren3d@gmail.com
We aim to reply within 3 business days. Please include your device model, OS version, and the Game version (shown in the Settings panel).

Common questions

How do I switch between touch and tilt controls?

Open Settings from the main menu and choose TOUCH or TILT. If tilt steering feels off-centre, hold your device the way you want to play and press the TILT button again to recalibrate.

My purchase did not appear

Purchases are restored automatically when the Game starts. If an item is still missing, make sure you are signed in to the same Apple ID or Google account used for the purchase, then restart the Game. If it still does not appear, email us with your order receipt from Apple or Google.

How do I change my leaderboard nickname?

Open the leaderboard from the main menu and edit your nickname there. Your existing entry updates with the new name.

How do I remove my leaderboard entry?

Email us the nickname shown on the leaderboard and we will delete the entry within 30 days. See the Privacy Policy for details.

The leaderboard will not load

The leaderboard needs an internet connection. The climb itself works offline — if you are on a restricted or captive network, the leaderboard and rewarded ads will be unavailable until you reconnect.

I lost my progress

Progress is stored on your device, not in the cloud. Deleting the Game or clearing its data removes unlocks and your local high score. We cannot restore progress that was deleted on-device.